At Fatroneec, we want you to be happy with your purchase. We carefully inspect and pack every order before dispatch. If there is an issue with your order, please contact us and we’ll be happy to help.
No Cash Refunds
No Cash Refunds
BelleZella does not offer cash refunds for returned or cancelled orders.
For eligible returns, customers may receive either:
- A replacement of the product, subject to availability; or
- Store credit that can be used toward a future purchase from BelleZella.
Store credit is not redeemable for cash.
When Can You Request a Replacement or Store Credit?
You may contact us if:
- You received a damaged product.
- You received a defective product.
- You received the wrong product.
- The product received is significantly different from what was ordered.
For change-of-mind or other eligible return requests, the product must be unused, unwashed, unaltered, and in its original condition and packaging.
Time Limit
Please contact us within 48 hours of delivery if you receive a damaged, defective, or incorrect product.
Requests made after this period may not be accepted.
Unboxing Video
For damaged, defective, or incorrect orders, we strongly recommend recording a clear unboxing video from the moment the package is opened.
The video should show:
- The unopened package
- The shipping label
- The packaging being opened
- The product received
- Any damage or defect
This helps us verify the issue and process your request fairly.
Items That Cannot Be Returned
Returns or replacements may not be accepted for products that:
- Have been used or worn
- Have been damaged after delivery
- Have been altered or modified
- Are missing original packaging or accessories
- Show signs of misuse
- Are returned without prior approval from BelleZella
Replacement Process
If your request is approved, we will provide instructions for returning the product.
Once the returned product is received and inspected, we will arrange a replacement, subject to product availability.
If the same product is unavailable, we may offer store credit of the eligible purchase value instead.
Store Credit
Approved store credit will be issued after the returned product has been received and inspected.
Store credit can be used toward a future purchase on the BelleZella website.
Store credit cannot be exchanged for cash or transferred to another person.
Return Shipping
If the issue is due to a damaged, defective, or incorrect product received from BelleZella, we will review the case and provide appropriate return-shipping instructions.
For other approved return requests, return shipping arrangements may vary depending on the circumstances.
Please do not send any product back without contacting us first.
Order Cancellation
If you wish to cancel an order, please contact us as soon as possible.
Once an order has been processed or shipped, cancellation may no longer be possible. In such cases, the order will be handled according to our replacement/store-credit policy where applicable.
How to Contact Us
To request a replacement or store credit, please contact BelleZella with:
- Your order number
- Your name
- A description of the issue
- Clear photographs of the product
- An unboxing video, where available
Email: Bellezella.com@gmail.com
Phone: +91 9877076672
Our team will review your request and respond with the next steps.
Important
Every return or replacement request is reviewed individually. Approval does not guarantee a cash refund. Eligible cases will be resolved through replacement or store credit, according to the circumstances and availability.
BelleZella reserves the right to refuse requests that do not meet the conditions outlined in this policy.